Where the numbers come from
Every figure on this site, and the study behind it
Every percentage on the features page is published industry research, not Reslota's own data, because we're new and haven't measured our own effect yet. This page is the full working: every source, linked below, so you can go check it yourself.
The arithmetic
Out of every hundred people who ask
Not our figures. Published research, cited below.
Answering all hundred instead of 63 is 1.6 times as many enquiries reaching a real answer. Same food, same location, same marketing spend. The only difference is that nobody was left waiting.
100 ÷ 63 = 1.6. Deliberately conservative: it assumes every enquiry you answer today is already handled perfectly.
Worked with your own numbers instead of a round hundred? The calculator is on the features page.
The full list
Every source, in one place
Published industry research. None of it is Reslota's own data. When we have our own numbers, this page changes.
- 1
Restaurants miss 34 to 43 percent of calls, and 71 percent of calls are revenue related
- 2
85 percent of callers who reach voicemail or go unanswered never call back
- 3
45 percent do not write again without a reply within 15 minutes
- 4
Over 70 percent expect a WhatsApp reply within 5 minutes; 82 percent call 30 minutes unacceptable
- 5
Automated reminders cut no-shows by 27 to 38 percent
- 6
36 percent of guests who missed a booking say a reminder would have brought them
- 7
69 percent will not visit a restaurant if nobody answers the phone. A real, dated, named survey: Harris Poll on behalf of Hostie, 2,065 US adults, May 29 to June 2, 2025
See what it's worth for your own cafe
Put your own enquiries and average bill into the calculator, or just try it.